Frequently Asked Questions
Rates: All unit pricing includes free* delivery, set-up and removal within the Hampton Roads Area. (*additional mileage charges may apply if your location is outside the immediate Hampton Roads Area).
Cancellation Policy In the event that you need to cancel your reservation for any reason (inclement weather, illness, etc.) Hampton Roads Jump's policy is that a customer can cancel the delivery with no additional charge if canceled 48 hours before the reservation. All deposits and any payments are held for one year and can be used on future rentals if canceled more than 48 hours before the reservation. No Refund will be made. Orders over $1000 must reschedule with the same equipment that was originally booked with minor changes allowed subject to availability. Deposits are non-refundable and will not be returned.
Q: Can I cancel my order?
A: We allow cancellations for any reason up to 48 hours prior to the reservation with no additional charge (any deposit and payments will be held in your name for one year for a future booking. Deposits and payments are non-refundable and will not be returned). If you cancel within the 48 hour period then you lose the entire payment.
Q: Are your inflatables safe and clean?
A: Yes, Yes, Yes. Hampton Roads Jump is dedicated to providing a safe and clean jumping experience. We clean and sanitize our inflatables weekly and all our inflatables have safety steps on the front.
Q: Do you offer discounts for renting multiple inflatables?
A: Yes we do! Please submit a quote online or give us a call and we will apply the discount.
Q: How many children can use the inflatable safely?
A: Most of our inflatables accommodate anywhere from 8 to 10 children under twelve years of age. The older and larger the occupants are, the greater the risk of overcrowding and injury. We recommend no more than 4 to 6 teenagers and less than 5 adults per unit. All inflatables are equipped with stepping platforms for easy access into the unit. PLEASE supervise your guests, particularly young children, to insure their safety and good time. No food items, no shoes and no sharp or pointed items should be allowed in any unit. Use common sense; do not deflate the unit while children are still inside jumping. In case of any malfunction, exit the unit immediately and call us for advice or technical assistance.
Q: Do you have insurance?
A: Yes. Hampton Roads Jump carries a $2 million dollar general liability insurance policy. A copy of our insurance contract is available for review at anytime. Just ask.
Q: What about inclement weather?
A: Please call or email 48 hours before your reservation if you need to cancel due to inclement weather. If it does rain the units are still usable. Hampton Roads Jump recommends, that in light rain showers that most of our units are covered and it's fine for kids to jump. If the rain and wind becomes heavy, have the kids exit the unit and go inside and wait for the rain to quit. The units will accumulate water (it will bubble at the seams, this is normal) so have an adult or teen go inside the unit with a towel and dry out the unit and it is ready for use again. Deflate the inflatable immediately if the winds are over 20mph otherwise please leave units inflated until the driver arrives to pick up.
Q: How can I make a reservation?
A: Book here online or give our office a call at (877) 800-5867.
Q: Is there a deposit required?
A: All orders require a 20% non-refundable deposit to complete the reservation.
Q: How far in advance do I need to reserve?
A: We suggest 2-4 weeks before your scheduled party date to make sure you get the inflatable you want. We are always happy to accommodate last minute bookings.
Q: Do you deliver to my area?
A: Please see Delivery Areas.
Q: Do you set up in parks?
A: Yes we do! Please review our Park Information page for additional details.
Q: How much room do I need?
A: The standard size of our bounce houses is approximately 14 feet X 14 feet and they fit comfortably in most back yard lawns or two car driveways. Some of our larger inflatables take up much more room. Just click on the unit for sizes and price.
Q: How much room do you need to bring the jumper in?
A: A standard walk through gate of about 36" is fine. We bring the unit rolled up and wheel it in on a standard hand truck (dolly). Some of our bigger units may need wider entrances ask your operator if you are concerned.
Q: Can you set up on my driveway?
A: Yes. If you have a two car width driveway, most likely a standard bounce house will fit. A very slight slope is not a problem, however, the flatter the surface the better. Since we cannot use stakes on your driveway, we bring sandbags to secure down the unit or find other means at your location to secure the unit.
Q: What type of surface do you need to set up on?
A: We can set up on lawns, dirt, concrete or asphalt. Under no circumstances can we set up where we think the inflatable will be a safety risk to a child or our equipment.
Q: Does the blower need electricity? How much does it use?
A: Yes. We will bring up to a 50 foot extension cord with us, so you'll need a standard 110v outlet near the set up area. The blower runs continuously and uses approximately 14 cents of electricity per hour. If you don't have electricity available, we have generators available for rent too or you can provide one of your own.
Q: What time do you deliver & pick-up the jumper?
A: Rental periods vary based on your event and we let you set the hours when placing your order. Our daily pricing is for up to six hours with additional time available for $20 more per hour. We will normally come out in the morning after 9:00 AM and we normally won't pick up much after 7:00 PM. We do allow overnight parties for an additional charge, as long as the equipment is in a safe location and the customer understands they are responsible for the cost if stolen or damaged.
Q: How long does it take to set up and take down?
A: Set up usually takes approximately 10-30 minutes, providing there are no obstacles on the surface where the unit will be operating to set and the same for takedown.
Q: Do you deliver on holidays?
A: Yes. Select holiday weekends may have an upcharge of 10-20%. You can find out if it does by checking availability on the date and the price listed will include any upcharge.
Q: Can I keep the equipment overnight?
A: Yes. The equipment must be set up in a backyard or area that is fenced and locked up. There will be small additional charge for this service. Hampton Roads Jump reserves the right to deny this service if deemed necessary. Hampton Roads Jump also reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.
If you have questions that are not mentioned here,
Please contact us online or give us a call 1-877-800-5867 and we will be happy to assist you!